Hillingdon Shopmobility provides fantastic facilities for those with mobility challenges (even if they are not registered as disabled) and we have a wide range of mobility scooters and wheelchairs for all abilities.
Our friendly and helpful team of staff and volunteers will help you choose exactly the right equipment to suit your needs and abilities and provide you with tuition on using it safely and confidently. Based in the car park of “intu Uxbridge” shopping centre, we have 22 electric scooters, 6 powerchairs, 20 manual wheelchairs and a 4 wheeled walker with a seat.
But thats not all!
You can also borrow blankets and folding walking sticks.
There’s more! You can even use our services when we are closed! There are special wheelchairs and small electric scooters available for holiday hire at a very reasonable charge. So go ahead and enjoy planning your next trip, either to Uxbridge town or farther afield.
We are open Monday to Saturday between the hours of 9.15am and 4.30pm (last hire 3.00pm)
When you register with us, we collect and store some information about you such as your address and phone number. We have always handled this information carefully and now that the General Data Protection Regulations (GDPR) have come into effect we have taken steps to make sure that we comply fully. A copy of our policy can be found on this website under the ‘Company Documents’ heading.
If you would like more information about the service you can leave a message at the bottom of this page. Please note that this website can be viewed by anyone so we advise that you do not include phone numbers or email addresses in your message. You can also give the office a call on 01895 271510. We are also very happy to visit local groups and societies to give talks and demonstrations of the service.
I would like to hire two mobility scooters for tomorrow 6th Nov from 9.15am to 1pm
Hi Angela
In order to use the service you have to be registered as a customer so that you are covered by our insurance policy. There is an annual registration fee of £18, which will contribute towards our insurance costs. Otherwise you could use our ‘Pay-per-Use’ option which costs £5 each visit. We also need to see some identification. You will be asked to produce a document showing both your name and address. Suitable documents are: Bank statement Driving licence Utility bill Printed prescription Unfortunately we cannot accept the following items as proof of name and address: Bus pass Credit card Passport Blue badge Once we have completed the registration form we will help you to choose the equipment most suited to your needs and make sure that you are happy and comfortable using it. There is a small training area outside the office. The whole procedure usually takes 15 minutes or less and then you are free to access the town centre as you wish. After the first visit collecting a piece of equipment should take only a couple of minutes, especially if you remember to pre-book. Apart from the annual insurance fee there are no further set fees to use the scheme but we do ask customers to make a donation to our maintenance and repair fund when they borrow equipment. From January 1st 2019 we will be changing our charges. The new charges are as follows: Yearly membership will remain the same at £18 per year. In additional to this, there will be a £3 fee for each visit. Single use customers will be charged £8 per visit. Long term hire charges will also increase and they will be charged as follows: Wheelchair hire will be charged at £5 per day with a £20 deposit. Scooter hire will be charged at £10 per day with a £150 deposit.
How do I book do i need to come in or can I call and make sure you have a wheelchair available then come pay the deposit happy to do the same day just don’t want to be a wasted trip. Looking for this Saturday
Hi Stephanie
In order to use the service you have to be registered as a customer so that you are covered by our insurance policy. There is an annual registration fee of £18, which will contribute towards our insurance costs. If you are only intending to use us once or twice you can pay £5 per visit instead. We only accept cash or cheques and you will need to bring identification which shows your home address. You can find out more on our website under ‘How do I join’. Saturday may be busy so I’d recommend phoning a day or so before on 01895 271510.
Thank you that is great I will call tomorrow.
Do you hire wheelchairs for more than just 1 day? If so how much deposit do you have to put down, say like borrow 1 day & bring back the next.
Hi Charmaine
Yes we do hire wheelchairs for more than one day.
The charges for the holiday hire wheelchair service are:
£10.00 for overnight loans (Mondays to Fridays)
£10.00 for a weekend (pick up Saturday return Monday)
£20.00 for a week
There is also an additional £20.00 cash deposit required.
Please check the Holiday Hire section of our website for more information.
Hi there I am just wanting to say a big thank you to all the girls at Uxbridge car show , you where so happy full to me and my husband and are little dog poppy. I was so pleased to hear that I had won the hanging basket, which my mother in law was after. We didn’t tell her that we won it, so we waited for you to drop it off for me, then I gave it to me mother in law which made her day as she did ask you if she could buy it!!! Again thank you so much ladies . I hope to see you in Uxbridge when I am in Uxbridge next.
Hi Rosie
Thank you for your kind comments. I will pass it on to the ladies concerned.
I would like to hire a scooter for the Uxbridge car show. Thanks.
Hi Kevin
If you phone the office on 01895271510 between 9:15 and 4:45 Monday to Saturday they will book you a scooter
Hi , i want hire electric mobility scooter for a week. Pls tell me the process for that n how much it will cost .
Hi Maninder
The charge for the holiday hire scooter service is £50 per week or part of with an additional deposit of £150 which will be returned when the scooter is returned in a good clean condition.
You can find more information and a video on the Holiday Hire section of our website.
Hi
I am looking for use of mobility scooter on Thursday so my Nan can complete her Xmas shop minus the pain, waiting on a knee replacement.
How do we go about hiring for the day please?
Hi Kelly,
In order to use the service your Nan will have to be registered as a customer so that she is covered by our insurance policy. Please call in at our office any time between 9.30 and 3.00. There is an annual registration fee of £18, which will contribute towards our insurance costs.
We need to see some identification. She will be asked to produce a document showing her name and address. Suitable documents are:
Bank statement
Driving licence
Utility bill
Printed prescription
We will provide full training. More details can be found on the ‘How do I join’ tab on the top of our website’s home page,
Regards
Derek
Hi there, my dad is coming to visit me from Spain and he requires a mobility scooter from a friday to a tuesday. How do I go about booking one for him please? I am Hillingdon resident. Thanks
Hi Ivanna,
In order to use the service your father will have to be registered as a customer so that he is covered by our insurance policy. There is an annual registration fee of £18, which will contribute towards our insurance costs.
We need to see some identification. He will be asked to produce a document showing his name and address. Suitable documents are:
Bank statement
Driving licence
Utility bill
Printed prescription
We will also need to see the same sort of identification from you.
There will then be additional charges for taking the scooter home. Please see our ‘Holiday Hire’ page on the website.
Please give us a call on 01895271510 if you have any other questions.
Thank ypu Sue, my father dors mot reside in Hillingdon (but I do), he redides in Spain. Can he show his passport as identufication? I can provide an address in the UK if need be.
Thanks for clarifying
Regards
Ivanna
joined in 2007 just had total knee replacement can I still use existing card and pay for year plus charges please.
Hi Margaret,
We may still have your details on record, it depends when you last used us. The best thing would be to start afresh, in which case you need to bring in one form of ID showing your address and the annual charge which is £18. We don’t take cards so we’d need cash or cheque please. We are open Monday to Saturday, 9.15 to 4.45 although because of a temporary staff shortage we may close at 4.00 on Mondays and Saturdays for a while.
See you soon!
Thank you for reply will come in and rejoin
Hi I’d like to borrow a wheelchair for a few hours to take my mother law around the shops . Do I need to book this ? Also if we need ID and how much will it cost . Thank you
Hi Jacquie
Yes you can borrow a wheelchair. Pop into the office between 0915 and 1630 Monday to Saturday and they’ll sort you out. If you are not an existing customer you will need to join so bring some ID showing your address. It will cost £18 for one year’s membership or you can join for the day only for £5 – cash or cheques only. Any questions please ring 01895271510.
Hello, i’d like to know if i can borrow a wheelchair from 26th of june to 10th of july. How does it cost?
No problem Tony. If you are not already registered bring in one proof of id which shows your name and address and £15 cash or cheque for the registration then a further £20 a week plus a £20 returnable deposit. We have plenty of wheelchairs so just turn up on the day you want to borrow one, no need to book. Hope this helps Sue
I would like to enquire about a wheelchair for my mum as she is a major stroke victim house bound.
We would like to hire a nice one for long term.
Please feel free to contact me on the following no: ******** (number removed)
Thank you
Susan
Hi Susan
Sorry for the delay in replying. We’ve had a glitch with our website but it’s fixed now.
To hire a wheelchair from us you need to first join the scheme, which costs £15 for a year’s membership, then pay a £20 returnable deposit and then it’s £20 a week (or part of a week). Full details are on the website.
Derek
Hello
Do you purchase secondhand mobility scooters? My late mother’s scooter is a Shoprider Cordoba in good condition. It is at the family home in South Ruislip.
Kind regards
Mr Dee Iva
We don’t buy second hand scooters but we are happy to advertise your scooter on the notice board in our office. You can email an advert to suejohnson47@hotmail.com or you can bring it in to the office.
Hi, im coming to Uxbridge for shopping tomorrow and if possible I will need a scooter as my legs nor upper arms work that well. As I no longer live in Uxbridge what ID will I need to bring to register and what level are you on in the car park?
Thanks Daimon
Hi Daimon,
We are on Level 2 of the car park. In order to use the service you have to be registered as a customer so that you are covered by our insurance policy. There is an annual registration fee of £15, which will contribute towards our insurance costs. Otherwise you could use our ‘Pay-per-Use’ option which costs £5 each visit.
We also need to see some identification. You will be asked to produce a document showing both your name and address. Suitable documents are:
Bank statement
Driving licence
Utility bill
Printed prescription
Unfortunately we cannot accept the following items as proof of name and address:
Bus pass
Credit card
Passport
Blue badge
Regards
Derek
For several years now I’ve come from west Wales to visit my daughters and family and the Uxbridge staff have been so great nothing is too much trouble, I never begrudge the yearly charge and would be happy to pay a couple of pounds every scooter trip. Thank you all , Sandy xxu
Hi Sandy,
Thank you for your kind comments and for your regular donations.
Thankyou for your help, and can I just add I think its a great service
you are providing.
Hi I was wondering how we go about borrowing a wheelchair for my mother for shopping in Uxbridge on a Sunday , noticing you are closed Sundays.
Many Thanks
Hi Julie
There are two solutions.
If you join our scheme you can hire a wheelchair for the weekend. This will cost you £12 to join (that’s for a year – January to December) then £10 for the hire of the wheelchair and a £20 refundable deposit.
The other option is to try The Chimes information desk in the shopping centre. They have two wheelchairs which they let out on a first come, first served basis. They don’t charge a fee but do ask for ID and a deposit of £30.
Hope this helps