How do I join?

In order to use the service you have to be registered as a customer so that you are covered by our insurance policy. There is an annual registration fee of £18, which will contribute towards our insurance costs. Otherwise you could use our ‘Pay-per-Use’ option which costs £5 each visit.

We also need to see some identification. You will be asked to produce a document showing both your name and address. Suitable documents are:

  • Bank statement
  • Driving licence
  • Utility bill
  • Printed prescription

Unfortunately we cannot accept the following items as proof of name and address:

  • Bus pass
  • Credit card
  • Passport
  • Blue badge

Once we have completed the registration form we will help you to choose the equipment most suited to your needs and make sure that you are happy and comfortable using it. There is a small training area outside the office.

The whole procedure usually takes 15 minutes or less and then you are free to access the town centre as you wish. After the first visit collecting a piece of equipment should take only a couple of minutes, especially if you remember to pre-book.

Apart from the annual insurance fee there are no further set fees to use the scheme but we do ask customers to make a donation to our maintenance and repair fund when they borrow equipment.


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