We are open from 9.15am until 4.45pm Monday to Saturday.
The latest time that you can hire equipment is 3pm as all equipment MUST be returned by 4.30pm. If you are going home by cab, then we do ask that you return to the office by 4pm giving the cab plenty of time to arrive before we close.
We are not open on Sundays or Bank Holidays.
You can call in on the off-chance but it is always advisable to pre book to be certain that your chosen piece of equipment is available. You may book as far in advance of your visit as you wish, but usually one day’s notice is sufficient. You are welcome to leave messages on the answerphone (01895 271510) out of office hours. Please be sure to leave your name and a contact number.
We ask that you try and keep our electric equipment as dry as possible since rain or snow can affect the electrics causing them to break down.
In the event of severe weather conditions, it is advisable to phone us prior to leaving home to check that we are open.
We are a registered charity and depend on donations to meet our running costs and the purchase and maintenance of equipment so we ask you to make a small donation in order to keep the service operating at its current level so that other users can enjoy their freedom and independence. How much? Many customers give £3 on each visit, some give more but anything is most welcome.
How far can you go?
Equipment must not be taken outside the area designated below – If equipment is taken beyond the boundary lines it will become the customer’s responsibility to return it to the office should a breakdown occur and may result in the service being withdrawn.